Mathieu

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• Hi Keith Can you check with RUNASLEVEL command which version you are running? https://help.bricsys.com/hc/en-us/articles/360006700853-RunAsLevel It seems you are running a lower version of BricsCAD that doesn't support this. If not, maybe best to…

  in I can't use parametric blocks for some reason; I'm using the trial version. Comment by Mathieu May 11
• Hi Keith You can always upgrade your perpetual license to the current version, just take into account 1Y of Maintenance will be included in the Upgrade. So when you upgrade, you will also get access to the next Major Release. When you upgrade to …

  in Licensing questions related to maintenance and upgrading. Comment by Mathieu May 4
• Hi Richard Please report this here: https://www.bricsys.com/protected/support/NewSupportRequest.do?categoryID=53 It's the best place to discuss this with Bricsys about this and be informed about their plans. BR Mathieu

  in Brx Missing function Comment by Mathieu April 29
• Hi John Feel free to send this topic to Bricsys directly. Please use this support category: https://www.bricsys.com/protected/support/NewSupportRequest.do?categoryID=128 Best regards Mathieu

  in BricsCAD Platinum Civil, TIN Surface Issues Comment by Mathieu March 23
• Hi Bret You can just install the English version (or another language) next to each other. So you just need to download the right version and use your current license key: https://www.bricsys.com/protected/download.do Regards Mathieu

  in Uninstall the software completely and reinstall the English version? Comment by Mathieu February 19
• Hi Peter Did you reach out to backoffice@bricsys.com? They will definitely get back to you. BR Mathieu

  in Problems With WorldPay Comment by Mathieu January 29
• Hi Milan It's best to register this here, the Bricsys support team will help: https://www.bricsys.com/en-eu/support/#86 Best regards M

  in Error code 3E=0 Comment by Mathieu January 27
• Hi Russel I got feedback from the SprinkCAD team because they recall the conversation. It seems things are working as intended. Their feedback: They tested the sequence in both AutoCAD and BricsCAD and found there was no difference in the results…

  in SprinkCAD/BricsCAD Comment by Mathieu January 14
• Hi Russel I will send a message to the SprinkCAD team to see if we can solve it without your involvement. Will keep you posted. Best regards Mathieu

  in SprinkCAD/BricsCAD Comment by Mathieu January 13
• Hi Russell I'm afraid there aren't many SprinkCAD users over here. What's the issue you are having? So I can help you in directing you to the right people, Bricsys or SprinkCAD. BR Mathieu - Bricsys

  in SprinkCAD/BricsCAD Comment by Mathieu January 10
• Hi Can you report your issue here so the Bricsys support team can look into it? https://www.bricsys.com/protected/support/NewSupportRequest.do?categoryID=26 Regards Mathieu

  in [Resolved] Manipulator don't work in the French version 20 .1 .06 ! Comment by Mathieu November 2019
• Enscape will not be available with the first v20 release, it will be working with a minor release of v20.

  in V20 - What happened to Enscape ? Comment by Mathieu October 2019
• About the Rhino plugin: it's created to work with BricsCAD BIM as first objective but the plugin will be open source. So you will be able to take out the BIM specific parts so it can work with other BricsCAD flavours, if you cannot wait for Bricsys…

  in Bricscad 2019 Conference Comment by Mathieu October 2019
• Hi You can find a summary of the 2 days here: https://blog.bricsys.com/whats-happening-at-bricsys-2019-conference-day-1/ https://blog.bricsys.com/whats-happening-at-bricsys-2019-day-2/ Feature teasers and What's New Movies are also available on …

  in Bricscad 2019 Conference Comment by Mathieu October 2019
• Hi I would advise you to create a support ticket so the developers can look into it: https://www.bricsys.com/en-eu/support/ If you have crash reports or other info that can help, please attach it to the ticket. BR Mathieu

  in BricsCAD v19 keeps closing after I work a while on it Comment by Mathieu September 2019
• Hi Can you report this here: https://www.bricsys.com/protected/support/NewSupportRequest.do?categoryID=16&applicationID=1163&site=5 Or report this with Hexagon PPM support? Regards Mathieu

  in CADWORKX NOT OPENING Comment by Mathieu July 2019
• Hi Chili Can you put your issue in a support request, my colleagues will gladly help! https://www.bricsys.com/en-eu/support/#35 Regards Mathieu

  in C# Ribbon Text Setting Comment by Mathieu April 2019
• Hi Donatas Please file a support request here to get some help: https://www.bricsys.com/en-eu/support/#53 Regards Mathieu

  in Custom entity properties Comment by Mathieu April 2019
• Hi Peter You can pool network licenses, more info can be found here: https://www.bricsys.com/en-eu/support/#85a=368 Hope this helps! Regards Mathieu

  in Briscad RLM license commands Comment by Mathieu March 2019
• Hi Kerry Sorry for the late reply, we only have an online version.

  in Developer Help Documentation Comment by Mathieu March 2019
• Hi Miladin Could you please put this in a support request? >> https://www.bricsys.com/en-eu/support/ Regards Mathieu

  in .NET: IMessageFilter in Modal/Modeless dialog Comment by Mathieu March 2019
• You could try to report it here: https://www.bricsys.com/en-eu/support/#35

  in Textbox in paletteset and Keypress event Comment by Mathieu February 2019
• I think it's best to create a SR with the file attached so we can try to reproduce this behaviour.

  in DXF files Comment by Mathieu January 2019
• Hi Jon Please create a Support Request with your issue: https://www.bricsys.com/en-eu/support/#66 Thanks mathieu

  in Textbox Multiline Comment by Mathieu January 2019
• Hi Donatas Can you report this via our support portal? https://www.bricsys.com/en-eu/support/#53

  in BRXSDK Sample crash Comment by Mathieu November 2018
• Hi David Could you create a support ticket for this issue, so we can take a look at it and fix it, if broken? https://www.bricsys.com/en-eu/support/ Thanks!

  in Mleaders not working in version 19 Comment by Mathieu November 2018
• Can you please create a support ticket for this? https://www.bricsys.com/en-eu/support/#14

  in RFA import in V19 doesn't work Comment by Mathieu November 2018
• Hi Michael Can you create a support request with your file? Best regards Mathieu

  in DGN Import Comment by Mathieu November 2018
• Please create a ticket here, the Linux team will be glad to help: https://www.bricsys.com/en-eu/support/#30

  in Ubuntu 18.10 installing bricscad to try it but the software is not loading Comment by Mathieu November 2018
• please create a support request with your files, tnx!

  in Problem with saving files from Bricscad 16 in Bricscad 18 ( Version 18.2.20 (x64) revision 55961) Comment by Mathieu October 2018
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