plotting and printing quality differs in v10 and v11 ?

hi, i have a customer currently running v10 and v11 on the same computer. using the same CTB file the results differs from v10. v11 plot is not saturated and therefore text and thin lines are not clearly visible. It seems like to cartridges are almost empty but they are not. In fact it happens on a standard printer also. In v10 the same plan with same CTB is plotted OK.

I checked all plotting and CTB options and they appear to be the same tho in v10 and v11.

Any idea with this might be causing ?

 

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