Un-answered support request
Hello,
Not sure how to follow up on an un-answered support request so I'm posting here. I submitted my request on 2014/07/04. When I view my support requests it is listed there as "New". The subject of the request is (what I believe may be) a problem with dimension scaling and I attached two drawing files with examples.
Thanks!
-Phil
P.S. I am not an "all-in" subscriber so I understand my requests are lower priority, just not sure whether two weeks is normal or if something may be awry.
Not sure how to follow up on an un-answered support request so I'm posting here. I submitted my request on 2014/07/04. When I view my support requests it is listed there as "New". The subject of the request is (what I believe may be) a problem with dimension scaling and I attached two drawing files with examples.
Thanks!
-Phil
P.S. I am not an "all-in" subscriber so I understand my requests are lower priority, just not sure whether two weeks is normal or if something may be awry.
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Comments
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Hi Phil, I think the staff are just very busy. Perhaps a few vacations tossed in the mix ;-) If you think it might be a usage type issue post more info here and see if anyone can offer suggestions.0
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I have a SR dated mid-May 2012 about Dimadec dimension variable. Must be a headache to fix because it's taken longer than previous requests, perhaps it's related to yours. I would be confident it will happen.
Not sure being an all-in subscriber makes any difference - if there is a bug it doesn't matter who found it.
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This discussion has been closed.