Can't submit a support request

Jim Canale
Jim Canale
in Other

I have been unable to submit a SR for the past two days. Every time I hit the "Ask Support" button, it drops me back to the entry point for support:
https://www.bricsys.com/en_INTL/support/

I THINK our management has paid the bill for support.. Anyone else having this problem?

Comments

  • Richard Webb
    Richard Webb

    Hmmm. Tough to leave a support request about not being able to leave a support request, eh? ;-)

    However, I can get in to create a new support request okay. They've added an extra loop through an FAQ page. After going to the relevant FAQ section, there's a button to create a new support request and that brings up the familiar form.

  • Joe Dunfee
    Joe Dunfee

    There was a day last week, when I was going to reply to a past support request, but the list of my past support requests was empty. I was able to start a new one though. This week the system has worked fine for me.

    -Joe

  • Jim Canale
    Jim Canale

    @Richard Webb said:
    Hmmm. Tough to leave a support request about not being able to leave a support request, eh? ;-)

    However, I can get in to create a new support request okay. They've added an extra loop through an FAQ page. After going to the relevant FAQ section, there's a button to create a new support request and that brings up the familiar form.

    Thanks Richard. That finally dawned on me too.

  • Jim Canale
    Jim Canale

    @Joe Dunfee said:
    There was a day last week, when I was going to reply to a past support request, but the list of my past support requests was empty. I was able to start a new one though. This week the system has worked fine for me.

    -Joe

    That's a bigger problem than I experienced Joe!

This discussion has been closed.