Proper method to contact support

Slim
Slim
in Other

Hello, I am new to BricsCAD as of a few days ago. This is my first post. I'm using the Pro version of 2D 2019 . I'm having issues requesting support. I have found two ways but only one will get me into the priority Que. Will someone please tell me the proper method? Any suggestions will be greatly appreciated.

Thanks,
Russell

Comments

  • Tom Foster
    Tom Foster

    For me,
    https://auth.bricsys.com/auth/realms/bricsys-account/protocol/openid-connect/auth?kc_locale=en-GB&response_type=code&client_id=bricsyscom&redirect_uri=https://www.bricsys.com/login&state=1255949d-9297-468e-83da-d86136d953cb&login=true&scope=openid
    May be different alphabet soup for you.

  • Per Gogstad
    Per Gogstad

    https://bricsys.com/en-intl/support/

  • Slim
    Slim

    Thanks for your reply Tom but that gave me a server error.
    Russell

    Thanks Per Gogstad that works for me.
    Russell

    Now I need to know the proper way to thank those who respond to my post. Also how to set up to be notified when someone does respond. I cannot find the rules for this forum.

  • Michael Mayer
    Michael Mayer

    There is the star at the to right.
    It will give email notifications.

    (Unfortunately for all, not the first post)

    I found even a way to get notifications for whole
    sub forums. Maybe in my profile settings ?

  • Per Gogstad
    Per Gogstad
    edited November 2019

    In your Account Options (cogwheel to the right of your account name) you can edit your profile and set the Notification Preferences.

  • Slim
    Slim

    @Michael Mayer said:
    There is the star at the to right.
    It will give email notifications.

    (Unfortunately for all, not the first post)

    I found even a way to get notifications for whole
    sub forums. Maybe in my profile settings ?

    I'm sorry, but the star to the right of what?

  • Slim
    Slim

    @Per Gogstad said:
    In your Account Options (cogwheel to the right of your account name) you can edit your profile and set the Notification Preferences.

    Where is account options. I log in and click on the little man and in the flyout I click on my name and I am carried to my profile.

  • Michael Mayer
    Michael Mayer

    Above the 1st post, in the row where the thread title is,
    on the right side there is a shy symbol of an outlined star.

    If you click on it to activate,
    it will get a yellow fill color and you will get notifications
    whenever someone adds a post.
    Depending on your notification preferences in your account
    settings.

  • Slim
    Slim

    @Slim said:

    @Michael Mayer said:
    There is the star at the to right.
    It will give email notifications.

    (Unfortunately for all, not the first post)

    I found even a way to get notifications for whole
    sub forums. Maybe in my profile settings ?

    I'm sorry, but the star to the right of what?

    Never mind I found it. I see that I have to bookmark the one I want to follow?

  • Michael Mayer
    Michael Mayer

    Ah, yes, it is called Bookmark.

  • Slim
    Slim

    @Slim said:

    @Per Gogstad said:
    In your Account Options (cogwheel to the right of your account name) you can edit your profile and set the Notification Preferences.

    Where is account options. I log in and click on the little man and in the flyout I click on my name and I am carried to my profile.

    Never mind. I found it.
    Thanks