Proper method to contact support

Slim

Hello, I am new to BricsCAD as of a few days ago. This is my first post. I'm using the Pro version of 2D 2019 . I'm having issues requesting support. I have found two ways but only one will get me into the priority Que. Will someone please tell me the proper method? Any suggestions will be greatly appreciated.

Thanks,
Russell

Tom Foster

For me,
https://auth.bricsys.com/auth/realms/bricsys-account/protocol/openid-connect/auth?kc_locale=en-GB&response_type=code&client_id=bricsyscom&redirect_uri=https://www.bricsys.com/login&state=1255949d-9297-468e-83da-d86136d953cb&login=true&scope=openid
May be different alphabet soup for you.

Per Gogstad

https://bricsys.com/en-intl/support/

Slim

Thanks for your reply Tom but that gave me a server error.
Russell

Thanks Per Gogstad that works for me.
Russell

Now I need to know the proper way to thank those who respond to my post. Also how to set up to be notified when someone does respond. I cannot find the rules for this forum.

Michael Mayer

There is the star at the to right.
It will give email notifications.

(Unfortunately for all, not the first post)

I found even a way to get notifications for whole
sub forums. Maybe in my profile settings ?

Per Gogstad

In your Account Options (cogwheel to the right of your account name) you can edit your profile and set the Notification Preferences.

Slim

@Michael Mayer said:
There is the star at the to right.
It will give email notifications.

(Unfortunately for all, not the first post)

I found even a way to get notifications for whole
sub forums. Maybe in my profile settings ?

I'm sorry, but the star to the right of what?

Slim

@Per Gogstad said:
In your Account Options (cogwheel to the right of your account name) you can edit your profile and set the Notification Preferences.

Where is account options. I log in and click on the little man and in the flyout I click on my name and I am carried to my profile.

Michael Mayer

Above the 1st post, in the row where the thread title is,
on the right side there is a shy symbol of an outlined star.

If you click on it to activate,
it will get a yellow fill color and you will get notifications
whenever someone adds a post.
Depending on your notification preferences in your account
settings.

Slim

@Slim said:

@Michael Mayer said:
There is the star at the to right.
It will give email notifications.

(Unfortunately for all, not the first post)

I found even a way to get notifications for whole
sub forums. Maybe in my profile settings ?

I'm sorry, but the star to the right of what?

Never mind I found it. I see that I have to bookmark the one I want to follow?

Michael Mayer

Ah, yes, it is called Bookmark.

Slim

@Slim said:

@Per Gogstad said:
In your Account Options (cogwheel to the right of your account name) you can edit your profile and set the Notification Preferences.

Where is account options. I log in and click on the little man and in the flyout I click on my name and I am carried to my profile.

Never mind. I found it.
Thanks

Simone_Mueller21

Hello everyone
I am new here and have a problem that should not occur with a program as complex as Bricscad.
I have drawn a flexible pipe in 3D (BIM).
I only want the axis length.
Bricscad provides the volume. I can enter the base area as a fixed number in the properties. (Pset) I only need the length of the tube. The formula would be: l=V/A length = volume / base area.
Who can help me?
best regards

RubenDBricsys

Hi,

Could you please file a Support Request with the file you are having trouble with? Normally, the axis length is shown in the Properties Panel.