Unable to report bugs unless on paid support

axel81
axel81
in Shape

Hello,
I have been using Shape since V18 and wanted to report a bug regarding the SUBTRACT command in V24 but was told that wasn't possible as I wasn't paying support. What does that matter if the general community would benefit if a bug were resolved? Its not as if I were asking FREE help.
- Axel Wagner

Comments

  • Virgil
    Virgil

    Hello.

    The support requests are, indeed, conditioned by having a valid maintenance contract.

    However, you could post here a sample file, if possible, and more details about the case, and how the issue can be reproduced.

  • axel81
    axel81

    Hello,

    Shape version 24

    I did leave a Forum question once but I have reverted back to version 23 for now.

    Below shows how V24 removes subtract object.
    {I also tried a registry setting to inhibit this behavior. see prior post}

    sub00.jpg
    sub24.jpg
    sub23.jpg

    • Axel Wagner

  • Virgil
    Virgil

    Hello.

    Indeed, with V24, the entity used for subtraction is automatically deleted.
    This behavior might be suited for some workflows, but nor for all, as is the case here.

    This behavior is controlled by a system variable - DELETETOOL.
    However, setting system variables is not available in Shape, so DELETETOOL cannot be changed in Shape.

    I am not sure if the behavior will be reverted to the one in V23.
    So, if V23 is more suitable, the solution would be to keep using that version.

  • axel81
    axel81

    Hi Virgil, thanks for commenting. All is normal in V23 which i will use till V25

    As per my prior post, I am aware of DELETETOOL.
    « I did read about SystemSetting DELETETOOL which is not accessble within
    Shape but I did manually add it to the registry with both values [0, 1]
    and neither of those helped. Thus if 2 shapes are intersecting, one will
    always be removed.»

    - Axel W

  • Jason Bourhill
    Jason Bourhill

    The DELETETOOL setting is saved in the current Workspace, in the CUI. It's not saved to registry.

    https://help.bricsys.com/en-us/document/system-variable-reference/d/deletetool-system-variable

    If you want to change this settings behaviour, then you would need to edit the Shape.cui under your roaming profile using a text editor. Search for "DeleteTool", then change "on" to "off".

    Shape-CUI-DeleteTool.png

    Make sure that BricsCAD Shape is shutdown before you make any changes. Also recommend that you take a backup of the shape.cui prior to editing.

  • axel81
    axel81

    Thank you Jason,

    Its always helpful to be looking in the proper bucket. I see friendly [on,off] is used in lieu of integers.

    As a developer I too am fraught with never knowing what the "proper" persistent storage tool to use.

    • Axel W