Comment on the support request interface...
I really dislike it...I experience non-recoverable errors once continue is hit and must start from scratch.My authentication apparently expires during the time I am actively entering information into the silly little popup interface.I am unable to see the content of the original post and the Bricscad reply while I am editing to provide additional information...Perhaps I am just grumpy tonight 
I suppose a smarter person would compose the post prior to entering the website and make use of copy and paste... I hope I get smart some day :)Greg
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Oh yeah,Maybe it is just me...Greg
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Wich "non-recoverable errors" do you experience? Normally you have 30 minutes before your session is over and you have to log-in again. For security reasons we can't lengthen that.
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Hello,The only specific message I can quote reasonable accurately is the one from last night. It was an error from Tomcat saying something to the effect that the reply was too large to cache during authentication. There was a 73KB attachment with the post.I may have been over 30 minutes composing the reply, phone calls, other conversations etc... I suspect typically happens for me.The other I cannot remember specifically enough but I do know the error last night seemed new.Regards,Greg
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Greg,We are working to improve the support request process. As you may have seen, the first step (improving the navigation to the support pages) has just been done.
Next step is to improve the support request forms.0 -
When you post your request after 30 minutes your session has timed out and you get the login screen. Tomcat meanwhile caches your request, but with some limit.We will add a script in the background that keeps your session open so you no longer have this problem.
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Hi Greg,Now you can work on a support request for hours. We've implemented the script.Sander
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Hello,Ok, I have filed a couple of new problem reports regarding trim and offset. I did not receive any errors during submission.I have never had any trouble finding the support pages... ???I admit my initial exposure to the support system was a little confusing. When I was first asked to reply to a support request I received the notification via email (which is nice) but had to go to the support web site to actually reply. Once there I found the way to reply was to edit my existing request. This was non-intuitive for me.Currently I have not noticed any changes to the reply (edit) aspect.I much prefer corresponding via email or at least a threaded forum.Again, perhaps it is only me... Regards and thanks for the reply.Greg
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